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eRMA http://erma.advansus.com.tw/ |
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Advansus offers RMA (Return of Material Authorization) services to original purchase customers to guarantee Advansus product quality is free from defects in materials and workmanship during warranty period.
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Standard Warranty |
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Advansus provides RMA services for product repair and replacement during a standard warranty period. The warranty periods listed below are effected from the date of delivery.
24 months for board-level product
12 months for system-level product
Warranty subject to the original manufacturer for non-outsourcing products
No warranty will be offered for LCD backlight, Inverter, CPU, Memory, DOC, DOM, CF, Cable and others. |
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RMA Workflow |
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- Contact either our sales or technical support staff to report defective products.
- To faster identify the problem and possible solutions, please describe the problem as specifically as possible.
- Request a RMA number before returning any products for repair or replacement.
- Submit a complete RMA-REQUEST form, listing all returned items with model number, condition, quantity and all necessary information.
- Please pack each faulty item along with one copy of the RMA form, and a detailed problem description tag before return shipment.
- Please wrap and pack all returned items, either motherboard or system, in anti-static packaging material to protect against breakage or electrostatic damage during shipment .
- Service Charge :
Service charges are applicable for all out-of-warranty items.
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